Family Care Plan

DIGITAL VOUCHERS & DISCOUNTED GROCERIES

  • The benefit brings about a saving on the clients grocery purchase by means of varying discounts on a selection of items on a quarterly basis.
  • A minimum of 30 discounted items are available monthly in various categories.
  • Discounts vary between R2 to R10 off.
  • The process is facilitated via a USSD request from the clients cellphone, prior to the actual payment transaction.
  • At the till point the client displays the unique, once off pin sent to the clients cellphone.
  • The client may request the coupon discount daily.

Terms and Conditions

  • The voucher pin can be received via a USSD (short code) request or to be sent to a validated subscriber via the call center on request.
  • The benefits is limited to subscribers whos cell number is recorded in the database. The database is imported at least once a month.

EMERGENCY MEDICAL SERVICE

The 24/7 Helpline offers telephonic assistance in the event of a life-threatening medical emergency and include the following benefits:

  • Emergency medical advice, guidance and information; Emergency medical transportation to the nearest and most appropriate medical facility for Emergency stabilization;
  • Non-emergency health and medical information and advice;
  • Escorted return of minors and compassionate visit via private or public transport.  The compassionate visit is llimited to 1 visit per incident and maximum travel distance of 100km’s;
  • Repatriation of the patient home, provided the initial emergency transport was facilitated by the Helpline;

Terms and Conditions:

  • Should the client hold medical cover through any other type of insurance, membership or medical aid/medical expenses plan or enjoy benefits via the Road Accident Fund (RAC) or via Workman’s Compensation, the 24/7 Helpline reserves the right to recover all costs incurred, limited to the Services outlined above from any such benefit.  
  • Or, if the client does not belong to a medical aid, the patient would be transported to a nearest, appropriate public medical facility so that the client would not be faced with an inter-hospital transfer and related cost following emergency stabilisation at the private facility’s casualty ward.  The cost of transport is limited to R10 000 per incident/annum.
  • The Helpline shall guard against losses as a result of its third-party contractors failing properly to meet their commitments. However, shall not be held responsible for the failure of third parties to fulfil their commitments where the failure is outside the control of and is not due to the negligence of the Helpline.  This disclaimer refers specifically to areas where access to medical transport services are limited and or the provider’s infrastructure is unavailable or not operational. 

FUNERAL AND ACCIDENTAL COVER

  • Taking a little time now to organize your funeral cover could save you and your loved ones a great deal of stress and anxiety in the future. Our funeral cover products provide the financial and practical help that you and your family will need during a difficult time.
  • You no doubt want the best funeral and Accidental cover available in South Africa and most probably, the most affordable.
  • Our Funeral Cover, we have options available to you, to suite your pockets.
  • With our Accidental cover, Sudden, unforeseen, unusual and unexpected specific event, which is unintended, arises from a source external to the insured, is independent of illness, disease or other bodily malfunction, which occurs at an identifiable time and place during the period of the policy.

Terms and Conditions

  • The member (Insured Person) must notify us (Credit Rescue) within 24 hours (Twenty Four) on 021 762 0039 prior to being hospitalized and also Live Wire within 48 Hours (Forty Eight) at the contact number provided on the Membership Card and give full particulars of the hospitalization. Failure to do so will result in the non payment of claims. Live Wire can also be called on 021 488 9900.

LEGAL SERVICE

  • Professional, in house, qualified legal advisors provide advise to the policy holder on any legal topic or matter ranging from debt and divorce to labour and domestic violence. 24/7.
  • the legal services also provides for standard legal documents such as domestic worker employment contract, maintenance kit, offer to purchase, small claims court kit, Road Accident Fund.
  • The legal advisors will also peruse and evaluate agreements.
  • In addition, matters which requires assistance by a practicing attorney will be referred to an attorney on the national database and the clients qualifies for a first 30- minute consultation at no cost.
  • The benefits includes assistance with payment of bail to a maximum of R3000.00 It excludes Criminal matters.

Terms and Conditions

Additional consultation in access of the first 30 minutes is arranged between the client and the attorney and paid for by the client.

Medical Assist Plan – (M.A.P)

CR MEDICAL ASSIST PLAN (M.A.P) ASSIST – R145.00

24/7 Toll Free Helpline – 087 135 5651 / 021 762 0039

PANIC ALERT

  • The benefit is activated via the Panic button on the Cell Phone Application (App).  The App allows the client to record the cell numbers of a few emergency contact people who needs to be notified whenever a panic is triggered via the App.  Assistance can also be requested by calling the 24/7 Helpline number.
  • A call-back is made immediately, provided that the client’s cell phone number is recorded in the active database. 
  • Should it not be possible to get in touch with the client, all alternative contacts registered by the client for a Panic Alert will be contacted at least once to advise of the fact that the caller is non-contactable.
  • Based on the nature of the panic, public emergency services will be dispatched to assist the client such as the Police, Fire Services, Ambulance response, etc.

Terms and Conditions:

  • Should Location Base Services not be activated on the client’s cell phone or the relevant network does not display the co-ordinates, the location will not be recorded in the panic trigger. 
  • In the event that the network does not allow for a panic alert to flag in the 24/7 Helpline call centre, the call centre will accept no liability for service neglect as a result. 
  • By triggering the Panic Alert, the client automatically authorises access to his/her location and personal details recorded in the database.  This for the sole purpose of emergency assistance.

MEDICAL DATABASE

  • The service ensures that the most relevant information is given to the emergency personnel that are dispatched in order to treat clients in the most efficient and effective way in times of need. 
  • It stores the client’s essential medical information as uploaded by the client and in the unlikely event that a client requires Emergency Medical Services, the medical personnel will be equipped to make crucial lifesaving decisions based on the information shared. 
  • The Medical Database is linked to the Panic Alert service.
  • The information which can be registered by the client includes:
  • Name and membership number of Hospital Plan or Medical Aid
  • Medical history and records
  • Allergies
  • Chronic conditions, etc.

Terms and Conditions:

  • Information needs to be recorded and updated by the client regularly.   
  • An update period of 24-hours applies.
  • By registering the information and triggering a panic, the client automatically authorizes access to the recorded information for the sole purpose of sharing pertinent information as and when a medical emergency arises. 

EMERGENCY MEDICAL SERVICE

The 24/7 Helpline offers telephonic assistance in the event of a life-threatening medical emergency and include the following benefits:

  • Emergency medical advice, guidance and information; Emergency medical transportation to the nearest and most appropriate medical facility for Emergency stabilization;
  • Non-emergency health and medical information and advice;
  • Escorted return of minors and compassionate visit via private or public transport.  The compassionate visit is llimited to 1 visit per incident and maximum travel distance of 100km’s;
  • Repatriation of the patient home, provided the initial emergency transport was facilitated by the Helpline;

Terms and Conditions:

  • Should the client hold medical cover through any other type of insurance, membership or medical aid/medical expenses plan or enjoy benefits via the Road Accident Fund (RAC) or via Workman’s Compensation, the 24/7 Helpline reserves the right to recover all costs incurred, limited to the Services outlined above from any such benefit.  
  • Or, if the client does not belong to a medical aid, the patient would be transported to a nearest, appropriate public medical facility so that the client would not be faced with an inter-hospital transfer and related cost following emergency stabilisation at the private facility’s casualty ward.  The cost of transport is limited to R10 000 per incident/annum.
  • The Helpline shall guard against losses as a result of its third-party contractors failing properly to meet their commitments. However, shall not be held responsible for the failure of third parties to fulfil their commitments where the failure is outside the control of and is not due to the negligence of the Helpline.  This disclaimer refers specifically to areas where access to medical transport services are limited and or the provider’s infrastructure is unavailable or not operational. 

DISCOUNTED DOCTOR NETWORK

The client has access to a national panel of General Practitioners at a discounted rate up to 20%.  It includes approximately 2 000 independent doctors. 

Terms and Conditions:

  • The client has to phone the 24/7 Helpline in order to make the appointment on his/her behalf. 

DISCOUNTED PHARMACY NETWORK

The client has access to a national network of independent pharmacies nationwide and the service offers a 20% discount on blood pressure, glucose and cholesterol tests.  It includes one free test (of the three afore-mentioned) per annum.  The benefit also includes up to 20% discount on clinic consultations in-pharmacy or at PCDT clinics. 

Terms and Conditions:

  • The client has to phone the 24/7 Helpline in order to make the appointment on his/her behalf.

TRAUMA COUNSELLING

An uninterrupted, confidential and professional telephonic counselling service to assist with all traumatic events or instances such as domestic violence, school bullying, suicide, hijacking, assault, the loss of a loved one, victimisation, etc. Telephonic debriefing and counselling are conducted by the qualified counsellor and should the counsellor determine a need for additional face-to-face counselling, the client will be directed to an appropriate trauma counselling center or practitioner nearest to the client’s work or home address.  The benefit includes 3 Face-to-Face counselling sessions.

Terms and Conditions:

  • A face-to-face counselling session is arranged based on the merit assessment of the telephonic counsellor.
  • A face-to-face counselling session could either be a group or individual counselling session.
  • The national database of counselling centers includes centers who act independently, rendering public and private services. 

DISCOUNTED LIFESTYLE BENEFITS

Every day, discounted lifestyle benefits are facilitated via on-line transactions or voucher purchases at a variety of national vendors. Discounts vary between 5% – 25% and categories include Auto; Cellphone; Education; Health & Wellness; Home & Décor; Leisure & Entertainment; Retail; Shopping (including Stationary); Special Offers; Travel and Accommodation, etc. The client has access to the vouchers via the Credit Rescue web portal or can request it via the 24/7 Helpline. 

Terms and Conditions:

  • The benefit partners vary from time to time as certain deals expire and new deals or partners are uploaded.